Gold
Our more advanced support option. Telephone support for critical incidents is available. Other support is still through our email / web ticketing system.
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About
Gold support is for people who expect to ask questions during normal business hours, and who need 24/7 support for critical incidents.
When you have questions, we are here to help. Our support center can answer all questions related to RADIUS systems.
Whether the question is about policies, databases, configuration, stability, or performance, our trained support team can assist you.
Simply send an email to our support alias, or open a ticket via the web ticketing system. The web system also allows you to track the status of your tickets.
Outline
| Cost ( / server / year ) | 3000.00 |
| Hours of coverage | 24/7 |
| Critical incident response | 4 hours |
| Regular response time | 8 business hours |
| Support method | Email & phone |
| Preventative consulting | 4 hours / month |
| Security notifications | Yes |
| Bug notifications | Yes |
| Bug fixes | Yes |
| Technical account mgr. | Yes |