Platinum
Our most advanced support option. Telephone support is available in addition to our email / web ticketing system. On-site customer meetings are also possible.
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About
Platinum support is for people who need 24/7 support for their systems. It includes email and telephone contact at any time.
When you have questions, we are here to help. Our support center can answer all questions related to RADIUS systems.
Whether the question is about policies, databases, configuration, stability, or performance, our trained support team can assist you.
Simply send an email to our support alias, or open a ticket via the web ticketing system. The web system also allows you to track the status of your tickets.
Outline
| Cost ( / server / year ) | 5000.00 |
| Hours of coverage | 24/7 |
| Critical incident response | 2 hours |
| Regular response time | 4 business hours |
| Support method | Email & phone |
| Preventative consulting | 8 hours / month |
| Security notifications | Yes |
| Bug notifications | Yes |
| Bug fixes | Yes |
| Technical account mgr. | Yes |