Silver
Our basic support option. It includes access to our email / web ticketing system. We respond to all tickets during normal business hours.
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Gold
Our more advanced support option. Telephone support for critical incidents is available. Other support is still through our email / web ticketing system.
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Platinum
Our most advanced support option. Telephone support is available in addition to our email / web ticketing system. On-site customer meetings are also possible.
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Support Options
Bronze |
Silver |
Gold |
Platinum |
|
| Cost (per server per year) | 600.00 | 2000.00 | 3000.00 | 5000.00 |
| Hours of coverage | 9-5, Mon-Fri | 9-5, Mon-Fri | 24/7 | 24/7 |
| Critical incident response time | N/A | N/A | 4 hours | 2 hours |
| Regular response time | 8 business hours | 8 business hours | 8 business hours | 4 business hours |
| Support method | Email & phone | Email & phone | ||
| Preventative consulting | N/A | N/A | 4 hours / month | 8 hours / month |
| Security notifications | Yes | Yes | Yes | Yes |
| Bug notifications | No | Yes | Yes | Yes |
| Bug fixes | No | No | Yes | Yes |
| Technical account manager | No | Yes | Yes | Yes |
| Request a quote. | Get Quote! | Get Quote! | Get Quote! | Get Quote! |
Bronze level is limited to 10 support tickets per year.
Other limitations apply. See official quote for details.
Download the support datasheet.