Silver
Our basic support option. It includes access to our email / web ticketing system. We respond to all tickets during normal business hours.
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About
Silver support is for people who expect to ask questions during normal business hours. It does not include 24/7 access to the support center. It does not include "critical incident" support.
When you have questions, we are here to help. Our support center can answer all questions related to RADIUS systems.
Whether the question is about policies, databases, configuration, stability, or performance, our trained support team can assist you.
Simply send an email to our support alias, or open a ticket via the web ticketing system. The web system also allows you to track the status of your tickets.
Outline
| Cost ( / server / year ) | 2000.00 |
| Hours of coverage | 9-5, Mon-Fri |
| Critical incident response | N/A |
| Regular response time | 8 business hours |
| Support method | |
| Preventative consulting | N/A |
| Security notifications | Yes |
| Bug notifications | Yes |
| Bug fixes | No |
| Technical account mgr. | Yes |